Zomato, Swiggy call claims of antitrust probe by CCI as ‘misleading’
Zomato addressed the claims of the antitrust investigation by the Competition Commission of India (CCI) into its business practices, and called them “misleading”.
Zomato’s ‘No Cooking Sunday’ campaign turned into a ‘No Order Sunday’ when a massive technical outage impacted deliveries of several orders.
According to reports, Zomato had announced a mega offer of 50 per cent discount on delivery in several cities of the country. The food-finding-delivery service reportedly planned to hit the 1 million daily order mark with the offer.
Obviously, a sea of users thronged to use the food-delivery service. And then the problem began.
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According to Economic Times, users complained of the inadequacies in the service in the afternoon. Zomato said that large demand on the platform caused the outage.
Mohit Gupta, chief executive, Food Delivery Business, Zomato, said that the company comfortably crossed the million order milestone on Sunday and could have ended up at closer to a 2.5 million mark had the outage not hit.
Many users took to Twitter to complain against Zomato. Here are some of the tweets.
The second pic is my Zomato app. The one with a tiny half green circle. My net speed is fine I cleared the cache re installed the app and yet it’s dead slow. The customer support only reply’s with “hi there” and then there is always silence with zero response. pic.twitter.com/SxWOkdyF4x
— Appollo (@appollolead) October 7, 2018
I was logged out of the website as well as the app. Not able to login since then. Well played Zomato. People sure won’t forget this !! pic.twitter.com/Uuj54HMJwS
— Aswin Jeno J G (@aswin_jeno) October 7, 2018
Application is not working… Something went wrong… Could you please look into this matter? Appreciate your quick response
— hemin bhavsar (@heminbhavsar) October 7, 2018
Trying to place an order from last 30mins but unable to place
— vinod kumar medam (@vinod_medam) October 7, 2018
We shall offer massive discounts, but the app won’t work. pic.twitter.com/IKLKLwDvmV
— Kriti Kaur (@kritii_kaur) October 7, 2018
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